Terms & Conditions

Customer satisfaction is UK Driving Tests number one priority. By booking a driving test through UK Driving Tests, you are indicating that you have read and understood the terms and conditions and that you agree to be bound by them. UK Driving Tests acts as your agent to book your practical driving test.

* ‘you’ means the person named on the booking form as the pupil.

* ‘we’ ‘us’ means UK Driving Tests

* The driving agency ‘UK Driving Tests’ means the driving agent administering booking the tests.

* UK Driving Tests is only mentioned in these Terms & Conditions where it acts as your agent in managing your practical test(s).

* In these Terms and Conditions, any use of the phrase “working days” refers to days other than a Saturday, Sunday or a public holiday.

You will be required to make full payment at the time of your online booking as requested on the site and app.

1. UK Driving Tests will aim to book a practical driving test that meets your reasonable requirements. The backlog associated with COVID may cause delays to this.

2. You must bring your UK driving licence with you to your theory/practical test (if you have an old style paper licence, you must bring it along with a valid passport).

3. Drivers must be able to read (with glasses or contact lenses, if necessary) a car number plate made after 1 September 2001 from 20 metres.

4. Your test will be cancelled/no refund will be issued and you'll have to pay again if you don't bring your provisional licence, you arrive late or you fail to read the number plate from 20 metres.

5. You have 10 minutes from receiving your notification via the app to confirm your flexible test slot.

6. If you choose the “ASAP” option, then a test slot will be automatically allocated to you that falls within your requested times and dates.

7. You will be sent 30 flexible unique booking slots for your chosen test centres. If you do not accept any of the 30 withing the 10 minute time line then your account will be cancelled and you will not be eligible for any refund.

1. Practical and Theory driving tests may be changed or cancelled provided the candidate notifies UK Driving Tests at least 10 full working days prior to the test appointment date. If a 10 working days notice is not given to UK Driving Tests, you will be required to pay the standard DVSA booking fee for a practical driving test, as well as the full administration fee for the fast-tracking service.

2. If you ask UK Driving Tests to change your theory or practical test appointment, a further administration fee will be payable before we can start to make the requested changes.

1. There is no breach of a legal duty owed to you.

2. The loss/damage isn’t a reasonably foreseeable result of a breach of legal duty.

3. Any loss or damage results from any breach, action or omission by you.

4. Any loss or damage results from circumstances or matters outside of the reasonable control of UK Driving Tests or you.

5. UK Driving Tests will not be responsible for tests moved or cancelled by the DVSA. If the DVSA does move or cancel your test, you will be notified by the DVSA.

1. To arrange and manage practical driving tests.

2. To process your payment for the tuition fees and the test fees.

3. To contact you as may be necessary concerning your test.

4. To contact you with your consent regarding marketing communications (alerts, promotional material, newsletters, etc.).

5. You accept our appointment as your agent, You authorise UK Driving Tests to act as your full legal/ exclusive representative as far as the DVSA and DVLA are concerned.

6. You give UK Driving Tests exclusive authority to share your driving licence details with the Driver & Vehicle Standards Agency (DVSA) and UK Driving Tests who will book your driving test on their DVSA online business test booking portal.

7. You authorise UK Driving Tests to book, cancel, swap, reschedule, reallocate, pay for theory and practical test appointments on your behalf.

8. If you are to fail the practical test than UK Driving Tests will aim to automatically search and book another fast track test appointment for you. Payment will be due only if you agree to attend the test appointment.

9. To opt out of this fast track test booking service, you MUST notify UK Driving Tests by emailing us at info@ukdrivingtests.co.uk. By doing so, your personal data will be deleted from our booking system and no theory/practical test will be booked using your licence number.

10. UK Driving Tests will only share your personal data with third parties where the law either requires or allows UK Driving Tests to do so.

11. To manage your test booking, UK Driving Tests will log in to the DVSA online business service (OBS) portal using your details as provided by you on your booking form.

UK Driving Tests has a zero-tolerance policy regarding abuse, harassment or violence, whether physical or verbal, towards its staff members and reserves the right to cancel your booking in the event. Your deposit will be non-refundable and upto 100% of the remainder of the fees may also be non-refundable to cover costs already incurred by UK Driving Tests.

Should you wish to make a complaint, please write an email to info@ukdrivingtests.co.uk with the details of your complaint setting out clearly the reasons for your grievance(s) together with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.

NORTH MAN Ltd. trading as 'UK Driving Tests'
Company number 11688187
Unit 5 Gordon Mews, Portslade, East Sussex,
England, BN41 1HU

Customer Service: info@ukdrivingtests.co.uk

Last update: 01/04/2024